Introduction

UrbanCent.com ("UrbanCent," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, shop for organizational and manufacturing products, subscribe to our newsletter, or use related services.

By using UrbanCent.com, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We may collect the following types of information:

• Account information: Name, email address, password (stored in encrypted form), and profile details you provide when registering or updating your account.
• Order and transaction information: Billing and shipping details, items purchased, payment status, and order history.
• Communications: Messages you send to support@urbancent.com, product reviews, wish list activity, and newsletter subscription preferences.
• Store and seller information: If you create a seller store on UrbanCent, we may collect store name, product listings, and related business details.
• Technical data: IP address, browser type, device information, pages visited, and cookies or similar technologies used to operate and improve the site.

How We Use Your Information

We use personal information to:

• Process orders, payments, returns, and customer support requests
• Manage your account, shopping list, wish list, and order history
• Send transactional emails such as order confirmations and account notices
• Deliver newsletters and marketing communications when you opt in
• Improve our website, product catalog, and customer experience
• Detect, prevent, and address fraud, security issues, or misuse of our services
• Comply with applicable laws and enforce our Terms of Service

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: Payment processors, shipping carriers, hosting providers, and email services that help us operate UrbanCent.com
• Sellers on our platform: When you purchase from a third-party seller store, necessary order details may be shared to fulfill your purchase
• Legal requirements: When required by law, court order, or to protect the rights, safety, and security of UrbanCent, our users, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections

Cookies and Tracking

UrbanCent.com uses cookies and similar technologies to remember your preferences, keep you signed in, maintain your shopping cart, and analyze site traffic. You can control cookies through your browser settings, but disabling certain cookies may limit site functionality.

Data Retention and Security

We retain personal information only as long as needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your data. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you
• Opt out of marketing emails by using the unsubscribe link in our messages
• Close your account by contacting us or through your account settings where available
• Request information about how we process your data

To exercise these rights, contact us at support@urbancent.com.

Children's Privacy

UrbanCent.com is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of UrbanCent.com after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

UrbanCent.com
Email: support@urbancent.com
Website: www.urbancent.com